Archive for the 'AOL Mail' Category

Now register for Boxbe with Openid

Tuesday, March 12th, 2013

We’ve simplified the registration process with incorporation of the latest Openid technology.  This means that new users no longer have to fill out a form to register.  Simply click on the logo of your email provider to register.

This has the following benefits:

* Security standards of email providers such as Google, Yahoo! and AOL
* No longer necessary to share your email password with Boxbe.
* A simple click-through sign up process with no forms!

As part of our ongoing effort to help you keep control over your email; we are excited to share this new feature as we strive to provide the best in internet security and practices in future releases.

For any inquiries or assistance with Boxbe related issues, please write to support@boxbe.com

For more information about Boxbe plus an introductory video, click here.

 

Boxbe User Survey

Monday, October 22nd, 2012

 

Some of Boxbe’s members, as many as 140,000 of them, recently received an email inviting them to participate in a brief survey about the Boxbe service.  We learned some really useful things about us, including:

 

  • You like us, you really, really like us.  Over forty percent of you rated us 9 or 10 on a ten point scale for the question “would your recommend Boxbe to friends or relatives?”  In fact, a clear majority–62% rated us 7 or higher.
  • Over half (53.1%) of you use Gmail or Google apps with Yahoo! (and others like ymail, verizon, pacbell, sbcglobal, yahoo.ca, yahoo.co.uk, etc.) coming in second at 32.3% and AOL in third at 6.6%.  Eight percent of you use one or more of the above.
  • The bulk of those who responded to the survey–a little over 45%–receive 25-99 emails every day.  A tenth of you receive 100 or more.  We’re glad you’ve got Boxbe to help you sort things out!
  • Nearly nine in ten of you (88%) thought our survey was relevant. We’re glad you took the time to fill it out.


What will Boxbe do with these insights?  We’ll use them to improve the service in a few ways:

  • Some open-ended comments suggested that we could do better in explaining to new members how the service works.  So we’ll improve the site in both structure and content and add some welcome emails to help get new members up to speed.
  • Many of you told us that your biggest problem with email was SPAM, or unsolicited email.  To that end, we’ll re-double our efforts using our universal lists to reduce the clutter in your inbox.
  • Lastly, we plan on using the insights to help spread the word about Boxbe so that more people can enjoy a cleaner, more useful inbox.


Thanks again for all who helped!

For more information on Boxbe, Click here to see how Boxbe works!

Please write to support@boxbe.com if you require assistance for any Boxbe service issue.

A perfect storm: Noting a minor Boxbe outtage

Friday, March 9th, 2012
Image by Evgeni Dinev

Real quickly, we wanted to let you know about two cases that happened recently.  Which, by themselves, would’ve caused issues but combined, took things up a notch.

First, our support queue, which you all depend on to write in with questions, suggestions, and issues, had a email routing issue which prevented email from being directed into the support queue.  It was piling up, not being lost, but not being placed in the queue for support response.  That issue has been fixed and we received all the support emails and are working through them as quickly as possible.

Second, some of you may have noticed that Boxbe wasn’t scrubbing your email inbox.  The screening of certain Gmail, AOLMail, and Yahoo! Mail email addresses was disabled due to some of our systems not correctly representing what they had a handle on.  We have a temporary fix in place, and our engineers are looking into implementing a permanent remedy so this doesn’t happen again.  We will let you know when it’s done.

We will continue to diligently monitor our service.  Thank you for your continued use and support of Boxbe!

 

Please write to support@boxbe.com if you require any assistance for any Boxbe service issues.