A perfect storm: Noting a minor Boxbe outtage

March 9th, 2012 by Admin
Image by Evgeni Dinev

Real quickly, we wanted to let you know about two cases that happened recently.  Which, by themselves, would’ve caused issues but combined, took things up a notch.

First, our support queue, which you all depend on to write in with questions, suggestions, and issues, had a email routing issue which prevented email from being directed into the support queue.  It was piling up, not being lost, but not being placed in the queue for support response.  That issue has been fixed and we received all the support emails and are working through them as quickly as possible.

Second, some of you may have noticed that Boxbe wasn’t scrubbing your email inbox.  The screening of certain Gmail, AOLMail, and Yahoo! Mail email addresses was disabled due to some of our systems not correctly representing what they had a handle on.  We have a temporary fix in place, and our engineers are looking into implementing a permanent remedy so this doesn’t happen again.  We will let you know when it’s done.

We will continue to diligently monitor our service.  Thank you for your continued use and support of Boxbe!

 

Please write to support@boxbe.com if you require any assistance for any Boxbe service issues.